Fix — Support

Contact us

Email admin@space-iz.com and a person will reply, normally within one business day.

If you already have the app, the fastest route is Help in the bottom tab bar. Raising a ticket there attaches your booking details automatically, and you can add a photo and keep replying in the same thread until the issue is closed.

Booking a service

Fix covers home cleaning, salon and spa treatments at home, appliance repair, plumbing, electrical work and pest control.

1. Set your address at the top of the home screen.
2. Pick a category, then the specific service you need.
3. Compare professionals on rating and price. Each listing sets out what is included, what is not, and how long the job should take.
4. Choose any optional packages or add-ons — each is priced separately, so the total you see is the total you pay.
5. Pick a date and time slot, and confirm.

If no services appear, it means no professional currently covers your address. We are adding coverage steadily, so it is worth checking again.

On the day

Your booking moves through requested, accepted, on the way, arrived, in progress and completed. You can follow it on the booking screen, and you will get a notification each time it changes.

When your professional arrives, give them the four-digit start code shown on the booking screen. It confirms they are at the right job, and work cannot be started without it.

Changing or cancelling a booking

Open the booking and use Reschedule or Cancel. Both are available while the booking is still upcoming; once a professional is on the way or the work has started, the options no longer apply — contact us instead and we will sort it out.

Payments and refunds

You pay once the job is done, not when you book. Payment is taken through PayPal, so no card details are stored in the app. The price is fixed at the point you book — you will not be charged more than the total shown on the booking screen.

If something went wrong with a job you have paid for, email admin@space-iz.com or raise a ticket in the app with your booking code. Refunds are handled case by case by our team.

For service professionals

Fix Handyman is the separate app for professionals taking work through Fix. It handles incoming requests, your service listings and pricing, your working hours and the area you cover, and your earnings and payouts.

For help with verification, listings or payouts, email admin@space-iz.com.

Your account and your data

You can delete your account at any time from Profile → Delete account in the app. Deletion is not immediate: your account is deactivated straight away and permanently removed after 30 days, so signing back in during that window restores it.

Deletion is refused while a booking is still open, or while a completed booking has not been paid for. Finish or cancel those first.

You can also start deletion from the web: customers or professionals.

What we collect and why is set out in our Privacy Policy, and the terms you agree to are in our Terms of Use.