EAT — Support

Contact us

Email support@space-iz.com and a person will reply, normally within one business day.

If you already have the app, the fastest route is Profile → Help & Support. Raising a ticket there keeps the conversation in one thread, and you can attach a photo and keep replying until the issue is closed.

Placing an order

1. Set your delivery address at the top of the home screen.
2. Browse the restaurants delivering to it, or search by restaurant, dish or cuisine.
3. Add items to your basket and open the basket to review it.
4. Apply a promo code if you have one, check the bill breakdown, and confirm.

If no restaurants appear, none currently deliver to that address. We are adding coverage steadily, so it is worth checking again.

Payment

Payment is taken through PayPal. When you confirm your order, a PayPal page opens in a browser window, and you complete the payment there. Your card details are entered on PayPal's own site — they are never seen, transmitted or stored by the EAT app or by us. We keep only the order record: what you bought, the amount, and whether the payment succeeded.

The total shown before you confirm is the total you pay. If a payment fails or is cancelled, the order is not placed and no money is taken.

Demo restaurant

Some listings are marked Demo in the app. A demo restaurant exists so the app can be tried end to end without spending money. Orders placed with one are not real orders, no food is prepared, no payment screen opens and you are not charged.

Every restaurant not carrying that label is a real kitchen and a real order.

Tracking your order

Your order moves through placed, confirmed by the restaurant, being prepared, picked up and delivered. You can follow it on the order screen, and you will get a notification each time it changes.

Once a courier has collected your order you can watch them approach on the map.

Cancelling an order, and when something goes wrong

Open the order and use Cancel. An order can be cancelled up until it is delivered, though the restaurant may already have started cooking.

If your order arrived late, incomplete or not as described, email support@space-iz.com or raise a ticket in the app with your order number. Refunds are handled case by case by our team.

Rating an order

After a delivery you can rate the food and the courier separately and leave a comment. Ratings feed the star rating shown on a restaurant; your comment goes to us and to the restaurant, and is not published to other customers.

For restaurants and couriers

EAT Partner is the separate app for restaurants taking orders through EAT. It handles incoming orders, your menu and prices, your opening hours and whether you are currently accepting orders, and your earnings.

EAT Courier is the app for delivery partners. It handles delivery offers, navigation, order handover and earnings.

For help with onboarding, verification, menus or payouts, email support@space-iz.com.

Your account and your data

You can delete your account at any time from Profile → Delete Account in the app. Deletion is not immediate: your account is deactivated straight away and permanently removed after 30 days, so signing back in during that window restores it.

You can also start deletion from the web: customers, restaurants or couriers.

What we collect and why is set out in our Privacy Policy. For data protection questions, email privacy@space-iz.com.